Privacy Policy

Pri­va­cy Policy

In this Pri­va­cy Pol­i­cy, us’ we’ or our’ means PALAS AGENCY PTY LTD trad­ing as PALAS (ABN: 12 667 245 463). We are com­mit­ted to respect­ing your pri­va­cy. Our Pri­va­cy Pol­i­cy sets out how we col­lect, use, store and dis­close your per­son­al infor­ma­tion. We are bound by the Aus­tralian Pri­va­cy Prin­ci­ples con­tained in the Pri­va­cy Act.

By pro­vid­ing per­son­al infor­ma­tion to us, you con­sent to our col­lec­tion, use and dis­clo­sure of your per­son­al infor­ma­tion in accor­dance with this Pri­va­cy Pol­i­cy and any oth­er arrange­ments that apply between us. We may change our Pri­va­cy Pol­i­cy from time to time by pub­lish­ing changes to it on our web­site. We encour­age you to check our web­site peri­od­i­cal­ly to ensure that you are aware of our cur­rent Pri­va­cy Policy.

Per­son­al infor­ma­tion includes infor­ma­tion or an opin­ion about an indi­vid­ual that is rea­son­ably iden­ti­fi­able. For exam­ple, this may include your name, age, gen­der, post­code and con­tact details. It may also include finan­cial infor­ma­tion, includ­ing your cred­it card infor­ma­tion, and infor­ma­tion on duties and tax­es applic­a­ble to sales and shipping.

What per­son­al infor­ma­tion do we collect?

We may col­lect the fol­low­ing types of per­son­al infor­ma­tion: name; mail­ing or street address; email address; tele­phone num­ber and oth­er con­tact details; age or date of birth; cred­it card infor­ma­tion; your device ID, device type, geo-loca­tion infor­ma­tion, com­put­er and con­nec­tion infor­ma­tion, sta­tis­tics on page views, traf­fic to and from the sites, ad data, IP address and stan­dard web log infor­ma­tion; details of the artists, art­works and ser­vices we have pro­vid­ed to you or that you have enquired about, includ­ing any addi­tion­al infor­ma­tion nec­es­sary to deliv­er those prod­ucts and ser­vices and respond to your enquiries; any addi­tion­al infor­ma­tion relat­ing to you that you pro­vide to us direct­ly through our web­site or app or indi­rect­ly through your use of our web­site or app or online pres­ence or through oth­er web­sites or accounts from which you per­mit us to col­lect infor­ma­tion, for exam­ple Art­sy, Ocu­la, Insta­gram, or Meta; infor­ma­tion pro­vid­ed to us through agents such as art advi­sors; or any oth­er per­son­al infor­ma­tion that may be required in order to facil­i­tate your deal­ings with us.

How do we col­lect per­son­al information?

We may col­lect these types of per­son­al infor­ma­tion either direct­ly from you, or from third par­ties. We may col­lect this infor­ma­tion when you: reg­is­ter or sub­scribe on our web­site; com­mu­ni­cate with us through cor­re­spon­dence, chats, email, or when you share infor­ma­tion with us from oth­er social appli­ca­tions, ser­vices or web­sites; inter­act with our sites, ser­vices, con­tent and adver­tis­ing; vis­it us at an art fair or event asso­ci­at­ed with PALAS. In addi­tion, when you apply for a job or posi­tion with us we may col­lect cer­tain infor­ma­tion from you (includ­ing your name, con­tact details, work­ing his­to­ry and rel­e­vant records checks) from any recruit­ment con­sul­tant, your pre­vi­ous employ­ers and oth­ers who may be able to pro­vide infor­ma­tion to us to assist in our deci­sion on whether or not to make you an offer of employ­ment or engage you under a con­tract. This Pri­va­cy Pol­i­cy does not apply to acts and prac­tices in rela­tion to employ­ee records of our cur­rent and for­mer employ­ees, which are exempt from the Pri­va­cy Act.

Why do we col­lect, use and dis­close per­son­al information?

We may col­lect, hold, use and dis­close your per­son­al infor­ma­tion for the fol­low­ing purposes:

to enable you to access and use our web­site, ser­vices and con­tent; to oper­ate, pro­tect, improve and opti­mise our web­site, ser­vices, busi­ness and our users’ expe­ri­ence, such as to per­form ana­lyt­ics, con­duct research and for adver­tis­ing and mar­ket­ing; to send you infor­ma­tion, mes­sages, reminders, tech­ni­cal infor­ma­tion, updates, and infor­ma­tion request­ed by you; to keep records of art­works for loca­tion sta­tus, val­u­a­tion and authen­tic­i­ty, prove­nance, and title ver­i­fi­ca­tion pur­pos­es; to send you mar­ket­ing and pro­mo­tion­al mes­sages and oth­er infor­ma­tion that may be of inter­est to you, includ­ing infor­ma­tion regard­ing artists, exhi­bi­tions, pro­gram­ming and events relat­ing to PALAS; to com­ply with our legal oblig­a­tions, resolve any dis­putes that we may have with any of our users, and enforce our agree­ments with third par­ties; and to con­sid­er your employ­ment application.

Do we use your per­son­al infor­ma­tion for direct marketing?

PALAS may send you direct mar­ket­ing com­mu­ni­ca­tions and infor­ma­tion about our gallery, artists and pro­gramme via email or oth­er forms of dig­i­tal or phys­i­cal com­mu­ni­ca­tion. You may opt-out of receiv­ing mar­ket­ing mate­ri­als from us by con­tact­ing us using the details set out below or by using the opt-out facil­i­ties pro­vid­ed (eg an unsub­scribe link).

To whom do we dis­close your per­son­al information?

We may dis­close per­son­al infor­ma­tion for the pur­pos­es described in this pri­va­cy pol­i­cy to:

our employ­ees and relat­ed bod­ies cor­po­rate; third-par­ty ser­vice providers, such as IT con­sul­tants, IT sys­tems and cloud stor­age providers, email mar­ket­ing providers, social media sched­ulers, banks, pay­ment sys­tem oper­a­tors, art han­dlers, ship­pers, stor­age facil­i­ties, insur­ers, art experts (such as con­ser­va­tors), pro­fes­sion­al advi­sors, and art con­sul­tants, pho­tog­ra­phers; event venues, includ­ing art fairs, any­one who acquires our assets or busi­ness­es; oth­er peo­ple, such as gov­ern­ment agen­cies, reg­u­la­tors, law enforce­ment agen­cies, or as required by law. If we do share your infor­ma­tion, those indi­vid­u­als and organ­i­sa­tions must keep it con­fi­den­tial and secure, and they can only use it to per­form the ser­vices they’re instruct­ed or direct­ed by law to do.

Dis­clo­sure of per­son­al infor­ma­tion out­side Australia

We may dis­close per­son­al infor­ma­tion out­side of Aus­tralia to third par­ty sup­pli­ers such as ship­ping agents, cloud providers, insur­ers, art fair organ­is­ers, finan­cial insti­tu­tions, and rel­e­vant artists or gal­leries which we may part­ner with. These may fall out­side of Aus­tralia and the EU or EEA. When you pro­vide your per­son­al infor­ma­tion to us, you con­sent to the dis­clo­sure of your infor­ma­tion out­side of Aus­tralia and acknowl­edge that we are not required to ensure that over­seas recip­i­ents han­dle that per­son­al infor­ma­tion in com­pli­ance with Aus­tralian Pri­va­cy Law. We will, how­ev­er, take rea­son­able steps to ensure that any over­seas recip­i­ent will deal with such per­son­al infor­ma­tion in a way that is con­sis­tent with the Aus­tralian Pri­va­cy Principles.

Using our web­site and cookies

We may col­lect per­son­al infor­ma­tion about you when you use and access our website.

While we do not use brows­ing infor­ma­tion to iden­ti­fy you per­son­al­ly, we may record cer­tain infor­ma­tion about your use of our web­site, such as which pages you vis­it, the time and date of your vis­it and the inter­net pro­to­col address assigned to your computer.

We may also use cook­ies’ or oth­er sim­i­lar track­ing tech­nolo­gies on our web­site that help us track your web­site usage and remem­ber your pref­er­ences. Cook­ies are small files that store infor­ma­tion on your com­put­er, TV, mobile phone or oth­er device. They enable the enti­ty that put the cook­ie on your device to recog­nise you across dif­fer­ent web­sites, ser­vices, devices and/​or brows­ing ses­sions. You can dis­able cook­ies through your inter­net brows­er but our web­sites may not work as intend­ed for you if you do so.


We may hold your per­son­al infor­ma­tion in either elec­tron­ic or hard copy form. We take rea­son­able steps to pro­tect your per­son­al infor­ma­tion from mis­use, inter­fer­ence and loss, as well as unau­tho­rised access, mod­i­fi­ca­tion or dis­clo­sure and we use a num­ber of phys­i­cal, admin­is­tra­tive, per­son­nel and tech­ni­cal mea­sures to pro­tect your per­son­al infor­ma­tion. How­ev­er, we can­not guar­an­tee the secu­ri­ty of your per­son­al information.


Our web­site may con­tain links to web­sites oper­at­ed by third par­ties. Those links are providedyou’re your con­ve­nience and research and may not remain cur­rent or be main­tained. Unless express­ly stat­ed oth­er­wise, we are not respon­si­ble for the pri­va­cy prac­tices of, or any con­tent on, those linked web­sites, and have no con­trol over or rights in those linked web­sites. The pri­va­cy poli­cies that apply to those oth­er web­sites may dif­fer sub­stan­tial­ly from our Pri­va­cy Pol­i­cy, so we encour­age indi­vid­u­als to read them before using those websites.

Access­ing or cor­rect­ing your per­son­al information

You can access the per­son­al infor­ma­tion we hold about you by con­tact­ing us using the infor­ma­tion below. Some­times, we may not be able to pro­vide you with access to all of your per­son­al infor­ma­tion and, where this is the case, we will tell you why. We may also need to ver­i­fy your iden­ti­ty when you request your per­son­al information.

If you think that any per­son­al infor­ma­tion we hold about you is inac­cu­rate, please con­tact us and we will take rea­son­able steps to ensure that it is corrected.

Mak­ing a complaint

If you think we have breached the Pri­va­cy Act, or you wish to make a com­plaint about the way we have han­dled your per­son­al infor­ma­tion, you can con­tact us using the details below. Please include your name, email address and/​or tele­phone num­ber and clear­ly describe your com­plaint. We will acknowl­edge your com­plaint and respond to you regard­ing your com­plaint with­in a rea­son­able peri­od of time. If you think that we have failed to resolve the com­plaint sat­is­fac­to­ri­ly, we will pro­vide you with infor­ma­tion about the fur­ther steps you can take.

Con­tact Us

For fur­ther infor­ma­tion about our Pri­va­cy Pol­i­cy or prac­tices, or to access or cor­rect your per­son­al infor­ma­tion, or make a com­plaint, please con­tact us using the details set out below:



Effec­tive From: 14 April 2023. Last Updat­ed: 27 Decem­ber 2023